Situational changes have created more innovative ideas to be implemented. People are looking for more authentic, personalized experiences, with even chefs in their fancy chef coats and bib aprons coming out to meet and greet guests. As technology becomes easier to use and understand, there will be a larger demand for efficient digital solutions and processes as well.
Technology is the biggest reason why the hospitality industry has seen so much change in recent years. The advances of tech have created many opportunities that were never before possible which leads us into our next topic, emerging technologies. Some examples include fingerprint scanners, virtual reality tours, smart locks on rooms & luggage tracking apps, as well as robot wait staff in restaurants, which may pave the way for less jobs for servers etc.
The future holds even more changes than what we’ve already discussed. Let’s talk about some other trends you should know about within hospitality including new pricing structures (e.g., dynamic vs fixed), design elements (e.g., open floor plans) and even changing trends in the way people are served.
Another big topic in the hospitality industry is about how guests can interact with their surroundings. From voice activated lights to touch screens everywhere, we’re seeing many new technologies that were never before possible enter into hotel rooms and lobbies. The possibilities for future advancements are endless.
Finally, let’s talk trends you should know about within serving staff including artificial intelligence (AI), robots & chatbots as well as using social media influencers to market your business. There’s no doubt these will continue to change and evolve too which would be a great opportunity for guest relations.